Frequently Asked Questions

We offer free standard shipping (3-5 business days) on orders over £25. Express shipping (1-2 business days) is available for £4.99. All orders are processed within 24 hours on weekdays.

Currently, we ship within the UK only. We're working on expanding our shipping to EU countries soon. Sign up for our newsletter to be notified when international shipping becomes available.

Yes! Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress until it arrives at your door.

We use natural botanical ingredients selected for flavour, aroma, and everyday enjoyment. Product-specific ingredients and allergen information are listed on each product page and package. Certification details will be added here when available.

Yes, all allergen information is clearly listed on each product page. Our products are processed in facilities that may handle nuts, soy, and other common allergens. Please read labels carefully if you have allergies.

Store all products in a cool, dry place away from direct sunlight. Teas and seasonings should be kept in airtight containers to maintain freshness. Most products have a shelf life of 12-24 months when stored properly.

Yes! All Kerry's Kitchen products are 100% plant-based and suitable for vegans and vegetarians. We never use any animal-derived ingredients in our blends.

While our products are natural, some herbs and spices can interact with medications. We recommend consulting with your healthcare provider before using our products if you're taking any medications or have health conditions.

Usage instructions are provided on each product page and package. Generally, start with smaller amounts and adjust to taste. For teas, use 1-2 teaspoons per cup. For seasonings, start with 1/4 teaspoon per serving.

Some herbs may not be suitable during pregnancy or breastfeeding. Please consult your healthcare provider before using any herbal products during pregnancy or while nursing.

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us for a full refund or exchange. Products must be in original condition with at least 80% remaining.

Contact us at [SUPPORT EMAIL] with your order number and reason for return. We'll provide a prepaid return label and full instructions. Refunds are processed within 5-7 business days of receiving the return.

Yes! If you'd like to exchange a product for a different item, just let us know when you contact us about your return. We'll help you find the perfect replacement.